Online security: preventing fraud
Protect your online security
The internet makes many daily tasks easier for us, but it is also a setting where cybercriminals perfect their strategies to deceive.
To avoid falling into their traps, it is key to act with precision, analysis, and an investigative attitude.
Here you will find the most frequent scams and the best strategies to detect them in time.
Main digital scams
Preventing cyber fraud is your best defense
Phishing: the scam email
Cybercriminals send emails that appear authentic, impersonating banks, companies, or government agencies. Their goal is to trick you into providing confidential information through a fraudulent link.
- Check the sender's address, as it may contain subtle alterations.
- Be wary of emails that demand urgent replies.
Smishing: the SMS scam
This scam works through text messages or messaging apps. Criminals include links or fraudulent phone numbers to obtain personal or banking information.
- Be wary of messages with unknown links or strange senders.
- Never provide personal information via SMS or chats.
Vishing: The Impostor's Call
Through telephone calls, scammers impersonate banks or companies to try to obtain confidential information.
- If they ask for passwords or personal information, hang up and contact the entity directly.
- Always contact us through official phone numbers.
How to avoid digital fraud
Surefire methods to prevent fraud
Identifying fraud isn't always easy, but there are key signs that can help you be suspicious. No single sign is conclusive on its own. The key is to combine awareness with critical thinking and always verify information with reliable sources before accepting it as true.
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Do not reveal your access codes
At CaixaBank we will not ask you for this information by email or telephone.
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Avoid following unverified links.
Access CaixaBank by typing the correct web address or using the official app.
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Keep your devices updated
Make sure you have the latest version installed and use antivirus protection.
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Be wary of offers that seem too good to be true.
If something seems suspicious, it probably is.
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Check for changes to your bank account
If a supplier tells you they have changed their account number, confirm the information before paying.
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Use secure payment methods
If they ask you to pay outside of an official platform, be suspicious.
Other digital scams
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Commercial fraud, one of the most common
Scammers create fake websites with attractive products at very low prices, but the product never arrives after purchase. Common examples include fake vacation rental scams and frauds in the purchase and sale of goods.
How to avoid it? Only buy from trusted stores and check other users' reviews.
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Frauds in fake investments
Fake brokers promise high returns on safe investments. To gain trust, they request an initial transfer before disappearing with the money.
How to avoid it? Don't trust promises of quick returns and always consult with regulated entities.
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The easy "like" scam
They promise immediate income for simple tasks like liking or viewing ads, but at some point in the process they will ask you for money to access supposed opportunities.
How to avoid it? Be wary of offers that require upfront payments and promise quick, effortless income.
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The "child in distress" scam
A scammer pretends to be your son, daughter, or relative in need and uses various excuses to urgently ask you for money.
How to avoid it? Before sending money, contact your family member through another means and verify the situation.
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Fake invoice fraud
Cybercriminals impersonate suppliers. They send fake invoices and request that payments be made to a new bank account that they control.
How to avoid it? Before making a payment, always check account changes with the provider.
Do you think you may have been the victim of fraud?
Scams often disguise themselves as emergencies or threats. Be especially wary of requests for personal information or urgent payments.
- Stay calm and use common sense.
- And, if you believe you may be the victim of fraud, contact CaixaBank immediately through official channels:
- Manager Space
- On the telephone 938 87 25 25.