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Preventing cyberfraud is your best defence
The internet makes many daily tasks easier, but it's also a place where cybercriminals perfect their deceptive strategies.To avoid falling into their traps, it's essential to act with precision, and an analytical and investigative mindset.
Here you will find the most frequent scams and the best strategies to detect them in time.
Open cases: leading digital scams
Phishing: the email trap
Cybercriminals send emails that look legitimate, impersonating banks, companies or official bodies. Their goal is to get you to provide confidential information through a fraudulent link.
- Check the sender's address, it may contain subtle differences.
- Be wary of emails that demand urgent responses.
Smishing: the SMS trap
This scam works through text messages or messaging apps. Criminals include fraudulent links or telephone numbers to get personal or bank details.
- Be wary of messages with unfamiliar links or unknown senders.
- Never provide personal details via SMS or chat.
Vishing: the call from the impostor
Scammers use phone calls to impersonate banks or companies in an attempt to obtain confidential information.
- If you are asked for passwords or personal details, hang up and contact the bank directly.
- Always use the official contact numbers.
Infallible methods to avoid fraud
Don't reveal your password
CaixaBank will not ask you for this information by email or phone.
Don't click on unverified links
Log into CaixaBank by typing in the correct address, or use the official app.
Keep your devices up to date
Make sure you have the latest version installed and use antivirus protection.
Don't trust offers too good to be true
If something seems suspicious, it probably is.
Verify bank account changes
If a supplier tells you their account number has changed, confirm the information before paying.
Use secure payment methods
Be wary if you are asked to pay outside an official platform.
Fraud file: other scams to keep in mind
Do you think you may have been a victim of a scam?
Scams are often disguised as emergencies or threats. Be especially wary of any urgent requests for details or payments.
Keep calm, use your common sense, and if you think you might be a victim of fraud, get in touch with CaixaBank immediately through the official channels: Advisor space or by calling 938 87 25 25.