The European Payment Services Directive (PSD2) establishes additional security measures that CaixaBank applies to protect your transactions and access. Therefore, in certain situations, you will need to confirm your identity with an additional step.
To make sure it's really you, we may ask you to verify your identity using your signature or an SMS code in the following cases:
To comply with security requirements, you need to log in using two factors:
1. Your personal password.
2. A second factor, which can be:
Strong authentication may be used:
From the "Security" section you can:
Remove access from devices you no longer use.
Always use your usual device to log in.
Do you think you've been the victim of fraud?
If you receive an unsolicited code or notice anything unusual, contact CaixaBank immediately through our official channels: Advisor Space or by calling 938 87 25 25.
