ATM scams
Find out how criminals operate and protect yourself
Criminals take advantage of any distraction to take your card, observe your PIN, or steal the cash you’ve just withdrawn from the ATM.
How to use an ATM safely
Key tips for safe ATM use
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Be wary of strangers
Don’t accept help from unknown people while using the ATM. If you need assistance, only approach authorised staff from your bank.
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Protect your PIN
Cover the keypad with your hand when entering your code. It’s a simple and effective way to prevent others from seeing it.
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Avoid distractions
Keep your full attention on the transaction. Don’t let anyone interrupt you or make you look away from the screen.
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Use the mirror camera
If the ATM has a mirror camera, use it to check if someone is watching your movements from behind.
Do you think you may have been a victim of a scam?
Scams are often disguised as emergencies or threats. Be especially wary of any urgent requests for details or payments.
- Stay calm and use common sense.
- And if you think you might be a victim of fraud, get in touch with CaixaBank immediately through the official channels:
- · Adviser space.
- · By calling 938 87 25 25.