Safe Online Shopping
The keys to safer online shopping
Learn how to calmly check websites, offers, and payment methods.
- Inspect websites before shopping.
- Be wary of offers that seem too good to be true.
- Check the details before authorising payments.
How to avoid scams in online shopping
Fraud also hides in online shopping
Shopping online is convenient, but it’s also one of the favourite channels for scammers. With a few simple checks you can drastically reduce the risk and make sure you’re buying from a legitimate store.
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Authorise purchases through the app
In general, online purchases are authorised through the CaixaBank app.
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Check the payment details
Before confirming, always check that the merchant’s name and the amount are correct.
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Detect suspicious offers
Be wary of offers that seem too good to be true.
How to buy online safely
Key tips for a safer online purchase
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How did you get there?
Avoid clicking on links from SMS, emails, or ads you weren’t expecting. It’s safer to type the official store website directly into your browser.
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What’s the web address and how does the site look?
Make sure the URL is exactly right, with no strange variations. If the design looks cheap, has errors, or doesn’t match what you expect from that store, be suspicious.
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Is it a legitimate store?
Check reviews from other customers online, the store’s social media presence, and verifiable contact details. A real business clearly shows its return policy, physical address, and contact methods.
If there’s hardly any information or everything looks generic, step away.
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Are you on a secure network?
Never shop using public Wi-Fi. Also keep your browser and operating system updated to the latest version to reduce risks.
Do you think you might have been a victim of fraud?
Scams are often disguised as emergencies or threats. Be especially wary of any urgent requests for details or payments.
- Keep calm, use your common sense.
- And if you think you might be a victim of fraud, get in touch with CaixaBank immediately through the official channels:
- Adviser Space.
- By calling 938 87 25 25.