Shopping online is convenient, but it’s also one of the favourite channels for scammers. With a few simple checks you can drastically reduce the risk and make sure you’re buying from a legitimate store.
In general, online purchases are authorised through the CaixaBank app.
Before confirming, always check that the merchant’s name and the amount are correct.
Be wary of offers that seem too good to be true.
Avoid clicking on links from SMS, emails, or ads you weren’t expecting. It’s safer to type the official store website directly into your browser.
Make sure the URL is exactly right, with no strange variations. If the design looks cheap, has errors, or doesn’t match what you expect from that store, be suspicious.
Check reviews from other customers online, the store’s social media presence, and verifiable contact details. A real business clearly shows its return policy, physical address, and contact methods.
If there’s hardly any information or everything looks generic, step away.
Never shop using public Wi-Fi. Also keep your browser and operating system updated to the latest version to reduce risks.
Scams often disguise themselves as urgent situations or threats. Be especially wary of any urgent requests for details or payments.
Keep calm, use your common sense, and if you think you might be a victim of fraud, get in touch with CaixaBank immediately through the official channels: Adviser Space or by calling +34 938 87 25 25.
