Your bank calls you: Security and prevention

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CaixaBank (Go to home)

What number will CaixaBank call me from?

We may contact you from 900 365 005, an official CaixaBank phone number, to help you with your requests and procedures.

Remember that scammers can spoof phone numbers. If you are in doubt or receive a call from a different number, hang up and contact us through any of our official phone numbers.

How to identify a scammer who claims to be calling from your bank

Can my bank call me?

Yes, for many reasons. Some examples:

To make an appointment with your advisor.
To confirm, for security reasons, a transaction from your online account.
To let you know that you have a card waiting for you at the branch.

Can they pass off as a CaixaBank employee?

Yes, fraudulent calls (vishing) are increasingly sophisticated, and cybercriminals use various strategies to deceive:

They fake the phone number (Caller ID Spoofing) so it looks like it's from CaixaBank.
They leverage their knowledge of digital banking to guide you through the menus and achieve their goal.
They use compelling arguments, such as helping you challenge a fraudulent charge.

Can they combine text messages and calls to trick you?

Yes, since this builds trust and appears legitimate. How do they do this?

They send an urgent message telling you to call a specific number. Sometimes, they claim to be CaixaBank employees
They get you to initiate the call, which conveys a sense of security and authenticity.
The call is picked up by an alleged bank employee, using a formal tone and procedures that appear genuine.

How will they try to scam you?

Scammers follow a plan to get your confidential data or manipulate you into making a transaction in your account.

They make you believe you're returning a payment, but you're actually making it.
They request an immediate deposit through Bizum or at an ATM.

The scam of the ATM withdrawal with a code

CaixaBank lets you take money out with a personal code, but scammers use it to deceive.

They warn you about a suspicious withdrawal and ask you to cancel it.
They guide you to create a new withdrawal.
With the code you give them, they withdraw the money.

Never provide your login credentials

CaixaBank will never ask you for personal details, usernames, passwords or PINs through any means.

Remember: Don't click on links received by email or SMS.

Hanging up the phone is your best defence

If someone calls you on behalf of CaixaBank and asks for personal information, bank details or passwords, hang up and verify it.

Remember: be wary if they try to guide you step by step through online banking.

If you think you may be a victim of a scam, act quickly.

Scams often disguise themselves as urgent situations or threats. Be especially wary of any urgent requests for details or payments.

Keep calm, use your common sense, and if you think you might be a victim of fraud, get in touch with CaixaBank immediately through the official channels: Adviser Space or by calling +34 938 87 25 25.

How to identify a fraudulent call

How to identify a fraudulent call

What number will CaixaBank call me from?

How to identify a scammer who claims to be calling from your bank

Can my bank call me?

Can they pass off as a CaixaBank employee?

Can they combine text messages and calls to trick you?

How will they try to scam you?

The scam of the ATM withdrawal with a code

What should you do to protect yourself?

If you think you may be a victim of a scam, act quickly.

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