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Tips for protecting your passwords

Avoid scams by protecting your passwords and your digital security.

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Tips for protecting your passwords

Avoid scams by protecting your passwords and your digital security.

An oversight can unlock your most sensitive information

A cybercriminal attempting to access an account doesn't always act by force. They often act like a good investigator: they observe, gather clues, and take advantage of any misstep. And if your passwords fall into the wrong hands, they could gain complete access to your data and your money.

That's why identifying risks and acting preventively is key for your digital security.

What can happen if you give away a password?

  • Direct access to online banking and unauthorised transactions.
  • Changes to security details and account lockout.
  • Application for financial products in the victim’s name. 
  • Identity theft on other services with the same password.
  • Access to personal information that can be used for further fraud.

How to create a secure password and keep it safe

  • Combine letters, numbers and symbols and avoid using personal information.
  • Don't reuse the same password across different services.
  • Enable two-step verification whenever possible.
  • Change your password regularly, especially after spotting suspicious activity.
  • Never share it — not even with supposed agents, technicians or acquaintances.
  • If needed, use a password manager to make it easier to remember.

Your password is just for you

  • A good password protects you. But if someone else knows it, they can also impersonate you.
  • Act with the logic of a detective: don't give out your passwords, not even if you're asked by someone who seems trustworthy.

Your best defence: don't share your passwords


Scams are often disguised as emergencies or threats. Be especially wary of any urgent requests for details or payments.


Keep calm, use your common sense, and if you think you might be a victim of fraud, get in touch with CaixaBank immediately through the official channels: Wall or by calling 938 87 25 25.

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