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  • Security
  • Internet fraud holidays

Holiday scams

When relaxation is the scammer's opportunity.

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Holiday scams

When relaxation is the scammer's opportunity.

The best digital luggage is prevention

During the holidays, online shopping, last-minute bookings, and bargain hunting increase. This behaviour is exploited by cybercriminals to launch personalised fraud campaigns, which seem legitimate, but hide malicious intentions: to deceive and steal personal data and money.

Carefully analysing messages and emails with suspicious offers, as well as the booking platforms used during this period, is key to avoiding unnecessary risks.

How does this scam work?

Cybercriminals use two main methods:

0
Fake ads on legitimate websites

Scammers post holiday home listings on real platforms, with attractive images and appealing prices.

Once the victim becomes interested, they contact them directly to request payment for the reservation, or ask for personal and banking information, making it seem like a normal rental process.

1
Emails with fraudulent links

They also send mass messages posing as holiday rental companies.

These emails include links that lead to fake websites, designed to mimic official sites. If the victim visits and inputs their details, they are used by the cybercriminal to commit fraud.

Warning signs to look out for

Offers with excessively low prices compared to the market.

Urgent requests for payment through unusual channels.

Ads with few images or which are repeated across several ads.

Newly created profiles or ones with no reviews.

Recommendations for safe holidays

  • Compare offer information against official websites.
  • Check the opinions of other users before booking.
  • Avoid advance payments if you do not have full confidence in the platform.
  • Use secure payment methods that include protection against fraud.
  • Use tools such as Google Street View to check that the property exists and is similar to the one offered.

Do you think you may have been a victim of a scam?


Scams are often disguised as emergencies or threats. Be especially wary of any urgent requests for details or payments.


Keep calm, use your common sense, and if you think you might be a victim of fraud, get in touch with CaixaBank immediately through the official channels: Wall or by calling 938 87 25 25.

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