Before continuing, let us explain what we use cookies for. This CaixaBank website collects data on your browsing using its own and third-party cookies, which we analyse to:

  • Improve our website, products and services.
  • Customise the content (e.g., with video recommendations for you).
  • Customise the advertising you see for our products or services.

The content and advertising are personalised using a profile of you created from your browsing data (for example, what sections of our site you visit). You can find out more about how we use cookies in our Cookie policy.

Set up cookies
Reject
Accept
  • Personal Banking
  • Business Banking
  • EN
    Spanish language. Press to change

    Spanish language. Press to change

    Close
    • Spanish
    • Català
    • Euskera
    • Galego
    • Valencià
    • Deutsch
    • English
    • Français
Open account

CaixaBank (Go to home)

Access Open account

CaixaBank (Go to home)

Open your account Access
 
  • ...Searching!

    Soon we will show results

  • Follow your search

    More results

  • Security
  • The deepfake threat

Deepfake: what it is and how to avoid it

Pause / Resume

Deepfake: what it is and how to avoid it

Is everything we see or hear real?

Appearances can be deceiving, and cybercriminals know it. Thanks to AI, they have perfected deepfakes: video, image or voice files manipulated to look completely real.

Detecting fraud isn't always easy, but with the right tools and a questioning attitude, you can avoid falling into the trap.

What is a deepfake?

When artificial intelligence perfects cyberscams

A deepfake is an artificial intelligence technique that combines deep learning and fake materials to create manipulated content.

Why are deepfakes dangerous?

  • It can generate false videos of directors or CEOs announcing fake news.
  • It can manipulate financial markets or spread misleading information.

To protect yourself, it's essential to stay informed, think critically, and learn to identify signs of fraud.

How to detect a deepfake

Identifying a deepfake isn't always simple, but there are key signs that can help you spot one:

Disproportionate face or body

If the body is misaligned or has strange proportions, that's a red flag.

Irregular blinking

If the person in the video blinks rarely or unnaturally, it could be a deepfake.

Unnatural facial details

Blurry edges, overly smooth skin or stiff expressions may indicate manipulation.

Unreliable source

If the content comes from an unknown or unverified source, be wary.

Duration of the video

Deepfakes are usually short, so longer videos are more likely to be legitimate.

Detection tools

There are programs for analysing videos to look for deepfakes, although none are 100% guaranteed.

The best defence against online scams: think like a detective

No single sign is conclusive on its own. The key is to combine awareness, critical thinking and always cross-check information with reliable sources before accepting it as true.

       

Do you think you may have been a victim of a scam?


Scams are often disguised as emergencies or threats. Be especially wary of any urgent requests for details or payments.


Keep calm, use your common sense, and if you think you might be a victim of fraud, get in touch with CaixaBank immediately through the official channels: Wall or by calling 938 87 25 25.

    • Contact us Got a question? We’re here to help you.
    • Customer support Access to submit an official complaint.
    • Online banking From your computer or your phone.
    • Set an appointment Through the CaixaBank app or website.
  • Products

    • HolaBank Account
    • HolaBank Cards
    • HolaBank Mortgage
    • Interest-bearing Deposit
    • Insurance
  • It may interest you

    • Digital Banking
    • HolaBank Club (Opens in a new window)
    • Moments Discounts
    • Sustainable products
  • Corporate information

    • Corporate website (Opens in a new window)
    • CaixaBank Research (Opens in a new window)
    • Awards and acknowledgements (Opens in a new window)
    • Headlines
    • Sustainability (Opens in a new window)
    • Work with us (Opens in a new window)
    • Accessibility
    • CAS
    • CA
    • ENG
    • FRA
    • DEU
    • VAL
    • EUS
    • GAL

© CaixaBank, S.A. 2025

  • Cookies policy
  • Privacy
  • Legal notice
  • Interest rates and information
  • MIFID
  • Legal information about CaixaBank, S.A.
  • Sello de Excelencia EFQM (Abre en ventana nueva)
  • Western Europe
  • Banco más innovador (Abre en ventana nueva)
  • Certificación ISO
  • AQmetrix