1. At the time the claim is made, the insurance company may recommend different partner garages to you, provided that the nature of the accident is such that repair is possible. You can also view the list of partner garages on the website www.segurcaixaadeslas.es. Commitments associated with taking out the MyBox Auto product, for incidents covered by the policy, except for the “Free 20-point safety check” on your vehicle at our network of partner garages, a service which is not associated with an incident being declared. These commitments are assumed except in cases of force majeure.
2. The insured vehicle will undergo a twenty-point safety check at the partner garage of your choice: 1) Internal elements (engine oil level, coolant level, brake and clutch fluid level, screenwash level, condition of auxiliary belts). 2) Lighting (indicators/emergency, braking, reversing, position/dipped/main beam, adjustment of headlights, fog lamps). 3) Tyres (condition, pressure). 4) Brakes/suspension/steering/transmission/exhaust (shock absorbers, tolerances, brake wear and tear, handbrake tension, leaks). 5) Other elements (windscreen wipers, seat belts). The garage will give you a document with the results of the check and any anomalies found. Should you wish to have any such anomalies repaired at the same garage, you will need to request a quote.
3. If the vehicle breaks down or is involved in an accident in Spain, a breakdown van will be with you in no more than 60 minutes once the request for the service is received at our travel assistance number 900 301 900 (available 24 hours a day). Fulfilment of this commitment will not apply in cases of delay caused by adverse weather or cases of atypical traffic, nor in the case of assistance services on forest tracks, paths and other impassable routes.
4. Once you have requested a loss adjuster, we will send one to the garage indicated by you, no more than one working day after you arranged the appointment with the garage and inside its business hours.
5. For incidents involving the replacement of windscreens or repairs to the bodywork of the insured vehicle at our partner garages, where the cost is less than €300 and where we have agreed to pay. After the accident has been reported and the repair order has been placed with the partner garage, once the partner garage has the necessary parts, it can begin the repair or replacement, without requiring the involvement of a loss adjuster, either in person or remotely.
6. In the event that you repair the bodywork of the insured vehicle at one of our partner garages, the repair will be carried out in less than three working days, after the damage has been validated by a loss adjuster, either in person or remotely. This service will apply to policies that cover damage to the insured vehicle, for repairs costing less than €500 and that do not involve the replacement or supply of parts, and provided that we have agreed to pay. Multiple incidents are excluded from this commitment, in accordance with the definition contained in the “Definitions of multiple incident for the policy”.
7. Any compensation we are required to pay in relation to accidents covered by the policy will be paid within two working days of receipt of all the documentation necessary to process payment, once the agreement between us and the beneficiary of the compensation regarding the amount of compensation to be paid has been formalised and the beneficiary has informed us of the bank account number to which the payment is to be made. If the vehicle is stolen, the 48-hour period will begin after the 40 days established for such cases in the policy.
8. In the event that any of the commitments is not met, with the exception of the “Free 20-point safety check on your vehicle” at our network of partner garages, you can call 91 991 78 21 to request a review of compliance with said commitments and, where appropriate, monetary compensation of €200. The policy holder is entitled to a maximum of one financial compensation for each year of the policy as long as the commitments are in force on the date the incident giving rise to them and which led to compensation is reported. This compensation will be paid before the end of the month of December in the year in which the non-compliance is accepted by SegurCaixa Adeslas, S.A. de Seguros y Reaseguros. Payment of the monetary compensation is subject to current tax rules.
9. The MyBox Auto policy has an initial duration of three years and the premium is paid monthly (the option of advance payment, where the price of the first period of the policy is paid in its entirety on the date on which the policy takes effect, is reserved for Premier Banking and Private Banking customers). There are no surcharges for payment in instalments. If the insurance is renewed, the renewal premium may be recalculated in accordance with the conditions of the policy. From the fourth year onwards, the MyBox insurance policy will be automatically renewed annually. Subject to MyBox terms and conditions.
10. By law, garages give a three-month guarantee. However, for repairs that are a result of an accident covered by your vehicle insurance policy, SegurCaixa Adeslas extends the guarantee to two years, plus an indefinite paintwork guarantee. This guarantee is valid as long as the repair is because of an accident and the owner of the car and the insured party remain the same and you are still insured with us. It does not include replacements due to wear, such as mechanical parts, engine failures, gearbox or power units.
Information subject to the general, particular and special terms and conditions of each policy, as well as the Company's contractual and underwriting conditions.
Life insurance from VidaCaixa, S.A.U. de Seguros y Reaseguros, with NIF A58333261, and non-life insurance from SegurCaixa Adeslas, S.A. de Seguros y Reaseguros. CaixaBank, S.A., exclusive bank insurance operator for VidaCaixa, S.A.U. de Seguros y Reaseguros, and authorised by SegurCaixa Adeslas, S.A. de Seguros y Reaseguros, with NIF A-08663619 and registered office at calle del Pintor Sorolla, 2-4, 46002 Valencia. Registered with the DGSFP Register of Insurance and Reinsurance Distributors under the code OE0003. It has the necessary professional civil liability insurance, in accordance with current legislation, to cover any liabilities arising from professional negligence. More information is available on its website.
NRI: 7339-2024/09542
