You must enter your username (ID no. without the letter) and password. You can also do it with your fingerprint.

In "My cards", select the card linked to your request. The latest transactions will be displayed. Click on the transaction you wish to request the refund for.

Once the operation has been selected, click on the "Request refund" button located at the end of the screen.

Select the option which best describes your case and answer some questions. We recommend you provide detailed information on what happened to be able to move forward with your request.

Click on the "Confirm" button located at the end of the screen.

Once the refund has been requested, we will keep you informed by email of the progress of your request until the final outcome of your case.